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Owners

Aloha Property Management

It is our desire as professional property managers to make your investment as profitable as possible and to treat your home as if it was our own. When your property is under our management, you can rest assured knowing your investment is protected. We do the work while you sit back and collect your hard-earned revenue.

We would consider it an honor to be given the opportunity to discuss our services in detail with you and show you how your property will be managed by Aloha Property Management.

Please call us: (208) 629-8814

Management Services

  • Supply rental applications and all other documents necessary to meet Landlord/Tenant Laws.
  • Handle all tenant problems.
  • Fully account for all deposits.
  • Obtain bids and notify our clients prior to any excessive expenses regarding their property.
  • Ensure all required maintenance is done in a timely manner.
  • Provide 24-hour emergency service.
  • Fully computerized and detailed monthly statements accounting for all income and disbursements.
  • Disburse all tenant deposit refunds and supply required documentation.
  • All collected rent and deposits are maintained in a client's trust account, subject to periodic auditing.
  • Thoroughly screen all prospective tenants.
  • Our web page provides 24 hour marketing of your vacant property.
  • Conduct an elective interior and exterior survey of the property every six months with a copy going to the owner.
  • We use leading edge software for managing your properties efficiently and cost-effectively.
  • Tenant placement services available for a flat fee.

Our Technology Advantage

We invest in advanced technology systems so we can provide you with the best service and manage your properties efficiently and effectively. We have chosen property management and accounting software called AppFolio Property Manager. Some of the benefits that we are able to pass on to you:

  • We can respond faster and provide better service to both owners and tenants.
    We can securely access information about all properties at any time and from anywhere. Sensitive data is securely housed in a state-of-art data center, and backed up regularly and automatically.
  • Monthly statements can be delivered to your email inbox, saving time and paper.
    The statements are easy to read and provide you with a quick snapshot of your property details for the past month.
  • We address property maintenance issues faster.
    We can create electronic work orders and communicate with vendors so we quickly solve issues.
  • You will be paid faster and more securely.
    We are able to use electronic payments (ACH) to deposit funds directly into your bank account.
  • We can more effectively market your properties to fill vacancies sooner.
    We can quickly and professionally advertise your properties on our Web site, Craigslist, and other Web sites.

Owner Statements Available Online

Did you know that you can now access your owner statements online?

Benefits:

  • Concise statements covering the performance of your property for the previous month
  • All data on your property is stored in a state-of-the-art data center
  • Access information about your property 24/7
  • Access information about your property from anywhere with an internet connection

How it works:

In order to keep your financials secure, we use a state of the art portal system which communicates with your email.

Each time you wish to view your reports, you must visit the portal and enter in your email address. You will be emailed a single-use link where you can view your statements. This link does not have a time limit, however, it will only work once.

View Your Owner Statement

Frequently Asked Questions


What type of properties do you manage?

We specialize in residential properties, such as single family homes, duplexes, fourplexes, and apartments. We are happy to discuss any of your needs.

How long has Aloha been in business?

Aloha has been in business for six years.

What do you do to get my property leased and is there a cost to the owner?

  • FOR RENT SIGNS – Posted at the property and separate signs leading to the property.
  • INTERNET – We aggressively market your rental on approximately 20 various sites including our website, Craigslist, Rental Home Pros, Zillow, Trulia, Hot Pads, etc.
  • The cost is $60 a month.

    How is the rental price set?

    Aloha performs a market analysis for similar comparables, if available, in the area before arriving at a rental price.

    What, specifically, do you do to qualify a tenant after they have applied to rent?

    • CREDIT REPORT – We run a credit report that informs us about the applicant’s attitude toward meeting their financial obligations. It also tells us their monthly debt load and shows their previous addresses.
    • RENTAL REFERENCES – We personally talk to past landlords and ask about the tenant’s past performance. We go back a minimum of 2 past landlords, if available.
    • EMPLOYMENT/INCOME – We call the employer to verify length of employment, status, and income, as well as obtaining current pay stubs. We want to see a three to one ratio, that is, we want our tenants to have a net monthly income of three times the amount of the rent.
    • EVICTION SEARCH – We check with the National Database of Evictions.
    • CRIMINAL RECORDS AND SEX OFFENDER SEARCH – We check the National Database on criminal records.

    Is there a set up fee?

    Yes, there is a one-time initial set up fee of $175.

    What is your standard response time for tenants and owners?

    Emergency calls are answered on a timely basis. Non-emergency calls are responded to on the same day or within 24 hours.

    How do you make sure the tenant is taking good care of my property?

    We conduct various inspections through the year. The first one is a no charge inspection two months after a new tenant moves in. During the tenancy we personally inspect the outside of the property on a monthly basis. Throughout the term of the lease we may also have the necessity to enter the property for repair or maintenance reasons and will use that opportunity to have a look.

    We also conduct an elected bi-annual inspection of each property on both, the inside and outside. The cost is $50 per inspection. We have saved owners thousands of dollars by doing these inspections and catching an issue before it became a major problem. As a result, the qualities of our homes have increased substantially. Lastly we use any complaints from neighbors or other agencies as a means to inspect the property.

    What do you do if they are not taking care of my property as they should?

    We contact the tenant and give them 3 days to cure the problem as outlined in Idaho State Law. If the issue is not resolved to our satisfaction and as outlined in the Lease Agreement, we will contract the services of a third party to provide the maintenance. The charges for this service will be billed back to the tenant as outlined in their Lease Agreement.

    What happens if the tenant doesn’t pay their rent?

    If rent is not paid by the 5th of each month we will proceed with the options you have chosen at the time of signing your contract. These options can range from sending letters to visiting the tenant and lastly initiating eviction proceedings. Idaho State Law stipulates that the tenant has three (3) days to cure any problem before legal proceedings can be started.

    How informed will I be about what happens with my property?

    We convey any changes to your property or tenant immediately with a personal phone call, e-mail or letter, per your contract. Your monthly statement will include any non-emergency items along with copies of any invoices that have been approved and paid on your behalf. We strongly encourage you to call, e-mail or fax us with any questions at any time.

    What is your move-in move-out procedure?

    At the time of move in after the property has been completely cleaned, we take upwards of 200 photos of the property documenting the condition a day or two before a new tenant moves in. We also have the tenant fill out a Move In form so that their eyes are on the property as well. At the time of move out, we expect to receive the property back in the same condition, minus normal wear and tear as described in the Idaho Tenant and Landlord Guidelines.

    How do you handle maintenance requests?

    Tenants have a detailed process they follow when a problem is noted. They have a list of items to check prior to submitting their Maintenance Request. Once we receive this request we verify the problem with the tenant and follow the guidelines outlined in your contract. Items under $150 are fixed without contacting the owner. Anything over $150 must be approved prior to spending any money, unless it is an emergency, in which case we will make every effort to contact you immediately.

    When do you mail my check?

    We mail owner’s checks or direct deposit them between the 10th and the 15th of every month. Rent is due on the first of the month, and is considered late on the 5th of the month. Any fees are deducted and an itemized statement is provided no later than the 20th of each month. We encourage all owners to sign up for direct deposit to get their fund quicker.

    Will you pay bills for me?

    Other than your monthly mortgage payments, we will pay as many bills as you want us to handle.

    How detailed will my monthly statement be?

    Your monthly statement shows all income and expenses for the accounting period, a year to date summary.

    What are your standard charges?

    In most cases, we charge you 7-10% of gross monthly income, per account. (Each monthly fee is based on gross rental income.) How long is your standard management agreement? The management agreement we have with owners is for a minimum of 12 months with a roll over agreement at the time of expiration.

    What is the management termination process?

    Owners must give Aloha a 30 day written notice after the any term.