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Tenants

Why Rent From Aloha Property Management?

Our responsible and dependable management staff is here to serve you! We are committed to your comfort and satisfaction, and pride ourselves on our tenant services and responsible upkeep of your rental.

We understand that you are busy and do not always have the time to stop by our office with a rent check or call us with a service request. In an ongoing effort to go paperless and keep things convenient, we invite you to submit your rent payment and requests for maintenance online. Click the links above to learn more.

View Find A Home

Submit a Maintenance Request

Before submitting a maintenance request through your tenant portal, please read the below trouble shooting guide. Completing these steps can save you money! Please Note: Tenants may be charged for the invoice if the service person determines that the tenant failed to perform routine maintenance task as outlined below and if the tenant fails to show up for the appointment:

  1. Smoke Detector won’t work when tested: Test with approved smoke detector smoke spray. If necessary, replace battery. Check and reset breaker panel or replace blown fuses..
  2. Smoke Detector beeps: Replace battery. Check for proper wire termination connection. Check and reset breaker panel or replace blown fuses.
  3. No power to plugs or switches: Check and reset breaker panel or replace blown fuses. Check and rest all GFI outlets (located in kitchen, bathrooms, utility rooms, and garages). Check if plug works off a wall switch.
  4. Garbage disposal doesn’t work: When on, do you hear a buzz? If you do not hear a buzz, hit the reset button on the bottom of the disposal and test. If you hear a buzz, turn off disposal and unplug from wall. Mounted on the side of the disposal or side of cabinet may be an allen wrench. Put the wrench in the center shaft and twist back and forth (this un-jams the disposal). Remove the object that is causing the obstruction, turn back on, and test. Repeat until the object is removed.
  5. No hot water: Check thermostat on tank for proper temperature setting. Check that thermostat is not set to “vacation”. Check and reset breaker in power panel. Check and reset button next to thermostat.
  6. Hot water is too hot: Check thermostat on tank and turn down.
  7. Plumbing or fixtures leak: Turn off water fixture, turn off water at supply line and notify Landlord immediately.
  8. Toilet is plugged: Plunge and test.
  9. No heat: Check batteries in thermostat. Check that furnace filters are in properly and that they are clean; we recommend changing the filters every three months. Tenants will be charged for heating repairs caused by dirty or missing filters. Check that a switch that looks like an ordinary light switch is turned on (located in or near the furnace room). Did you pay your utilities or issue and order to disconnect the utility?
  10. Dishwasher won’t drain: Clean food out of bottom of dishwasher. Check garbage disposal.
  11. Dishwasher grinds or no water is coming in: Turn off, if no water on the bottom pour two large glasses of water into the bottom and re-start. If problem continues, call Landlord and discontinue use.
  12. Refrigerator too warm or too cold: Check thermostat in refrigerator is set correctly.
  13. Water drips from freezer to refrigerator compartment: Remove all food and store in a cooler. Turn off refrigerator and allow to defrost. Turn refrigerator back on and replace food.
  14. No Air Conditioning: Check all circuit breakers. Clean and replace filters and test. Tenants will be charged for air conditioning repairs caused by dirty or missing filters.
  15. No Electricity: Check all breakers; flip them hard to the OFF position and then hard to the ON position. Check all GFI in bathrooms, kitchens, laundry room, and garage. Replace any blown fuses. Call Idaho Power at 388-2323.

Tenant Portal

Pay Your Rent Online

Did you know that you can now pay your rent online? It's fast, easy, and secure, so why wait? Below, you'll find some information on how to get started and a few reasons why so many others have already made the switch!

Don't have an account?

It's easy! Just let us know you want to pay your rent online and we'll email you an account activation link. Learn more.

Get Started

Already have an account?

Click the button below to be taken to the Tenant Portal login page.

Log In
Pay Lease

Benefits

Once you've signed up, you can:

  • View and pay your bills anytime (24/7)
  • View and pay your bills from anywhere (any computer with an internet connection)
  • Set up an automatic payment
  • Sign up for automatic reminder emails
  • Review your payment history

Convenience

Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. And this is in addition to not having to write checks, address envelopes, or find/buy stamps...

Security

In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.

Late Charges

Owners will only accept full payment when payment is late.

To figure out what your late charges will be, look at the number in the left hand column (DAY OF MONTH) and match it to the day of the month that you are paying your rent. Then look to the middle column (LATE CHARGES) at the dollar amount listed and ADD that amount to your normal monthly rent. That is the total amount you owe.

A late charge of $35.00 is assessed the day after your payment is due and an additional $15.00 per day is charged for each day that the payment is late.

If your check is returned due to Non-Sufficient Funds, your rent is considered late until you bring in sufficient funds. NSF charge is $60.00 plus late fees.

Day of Month

Late Charge

Day of Month

Late Charge

1st

$0

17th

$200

2nd

$0

18th

$215

3rd

$0

19th

$230

4th

$0

20th

$245

5th

$0

21st

$260

6th

$35

22nd

$275

7th

$50

23rd

$290

8th

$65

24th

$305

9th

$80

25th

$320

10th

$95

26th

$335

11th

$110

27th

$350

12th

$125

28th

$365

13th

$140

29th

$380

14th

$155

30th

$395

15th

$170

31st

$410

16th

$185